Innovative Staff Solutions is growing, and we are seeking a qualified Call Center Specialist to add to our internal team. This full-time position is based in our Mattoon, IL office. Ideal candidates will have impeccable customer service and communication skills, a positive attitude, and thrive in a fast-paced, people-centric environment. ISS believes in cultivating the skills of our team and offers growth potential to those desiring to advance their careers.

Responsibilities:

Phone screen and process candidates for available job opportunities.
Process backgrounds checks.
Document valid information when conducting reference verifications.
Demonstrate excellent communication skills both verbally and in writing.
Subject matter expert in our HRIS applicant system.
Able to work as a team to accomplish daily tasks.
Able to multi-task and keep a positive attitude.
Excellent phone etiquette.

Requirements:

Customer service experience.
Proficient in Microsoft Office products.
Professional appearance and demeanor.
Detail oriented, organized and able to work efficiently despite interruptions.
High energy with the ability to sit at a computer and make continuous phone calls.
Professional phone etiquette in a call center environment.
Able to retain information well and be knowledgeable on our locations.
Highly dependable and able to work Monday through Friday 9am – 5:30pm with flexibility and able to work overtime as needed.

Compensation & Benefits:

Innovative Staff Solutions provides our employees with competitive wages based on qualifications and experience as well as a generous benefit package including Medical, Dental, Vision, and Life Insurance, Disability, Employee Assistance Program, Paid Time Off/Paid Holidays, Referral Plan, Flexible Spending Account, 401k with up to 4% company match and company events. We also provide a 90-day structured training program with continuing education, and growth opportunities.

About ISS:

Innovative Staff Solutions is a family-owned, full-service, staffing company that has been in business for over 27 years. Rooted in the commitment to provide 5-star customer service, ISS now operates more than 25 current locations throughout Illinois, Indiana, Kentucky and Missouri.

Innovative Staff Solutions is committed to giving back to the communities that we serve through charitable donations and giving of our time and effort. ISS employees are provided opportunities to participate in team outreach projects as well as guidance and recognition for individual contributions within their area.

EEO Statement:

Innovative Staff Solutions is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and need.

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