Innovative Staff Solutions is offering Customer Care Associate in Princeton, IL.  Our employees receive weekly paychecks, immediate health benefits, and the opportunity for full-time hire. Our process is quick and easy so we can get you to work fast! Join our team today!


Position Details:

  • Handle all field sales and product sales business transactions.
  • Respond promptly to sales representatives’ requests for information.
  • Resolve problems and issues brought forth by sales representatives.
  • Anticipate the needs of sales representatives and take proactive actions.
  • Communicate effectively with all at various levels.
  • Hand off program work to appropriate support teams.
  • Perform according to performance metrics and goals.
  • Coordinate the creative artwork process and website setup process.
  • Direct sales representatives to the appropriate support groups as needed.
  • Validate manufacturing capabilities and coordinate spec process and pricing.
  • Initiate tooling requests and answer technical questions regarding products.
  • Manage employee files and schedule files.
  • Release work orders and initiate solicitation requirements on behalf of customers.
  • Oversee day-to-day activities for assigned customer base.
  • Build and maintain strong relationships with customers.
  • Oversee any changes within a program effectively.
  • Monday-Thursday- 9-hour shifts
  • Friday- 4-hour shifts



  • Must pass a pre-employment drug screen.
  • HS degree or GED.
  • 2 years’ experience in jewelry manufacturing or customer service.


Flex Employee Benefits:

As an employee of ISS you will enjoy weekly paychecks, immediate health benefits, referral bonuses and the opportunity to be hired on full time with our client after 90 days!


Full-Time Hire Benefits:
This opportunity includes the potential to transition into full-time employment with our client. Once transitioned, full-time employees enjoy:

  • Insurance options.
  • Paid holiday and vacation time.
  • Training Opportunities.



Questions about our Customer Care Associate positions? Contact our office at 815-780-8695.