Innovative Staff Solutions is hiring a Customer Service Representative for a valued client in Decatur, IL. The ideal candidate will be outgoing and have a strong attention to detail, customer service experience, and the ability to work in a fast-paced environment! Temporary position with the opportunity for full-time hire!


Job Details:

  • First Shift: 8:00am – 5:00pm.
  • Monday – Friday
  • Earn $16.00/hour.


Job Responsibilities:

  • Perform basic clerical duties including data entry, answering phones, copying, and filing.
  • Post payments utilizing internal accounting software.
  • Ability to learn the products, accounts, orders, and delivery dates to communicate that information to necessary departments for production purposes and meet on-time delivery goals then communicate schedules to the customer for best delivery dates and expected delays.
  • Communicate with customers to take orders or cancel accounts, or to obtain details of complaints and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers’ service or billing questions, and perform necessary follow up.
  • Track shipped orders.
  • Training provided.


Job Requirements:

  • High school diploma.
  • Must be detail-oriented and organized.
  • Proficient in general computer use and Microsoft Office Suite and ability to learn new applications quickly.
  • Must possess effective communication skills and great customer service skills.


Job Benefits:

  • Weekly paychecks.
  • Immediate benefits available.
  • Opportunity to be hired by the company.

About ISS:

Celebrating three decades of excellence, Innovative Staff Solutions has been a pillar in the business landscape for 30 years. As a family-owned, full-service staffing agency, we proudly operate in Illinois, Indiana, Kentucky, Wisconsin and Missouri. Our expertise lies in uniting the region’s premier employers with highly qualified candidates. Offering a range of employment options including flexible arrangements, temp-to-hire, direct hire, and professional opportunities, we are committed to facilitating meaningful career connections. With a legacy built on trust and reliability, let us guide you towards your professional aspirations. Discover the difference that over 30 years of experience can make in finding your ideal career path with Innovative Staff Solutions!


Apply Today!