Innovative Staff Solutions is offering Customer Service Representative positions in Effingham, IL.  Our employees receive weekly paychecks, immediate health benefits, and the opportunity for full-time hire. Our process is quick and easy so we can get you to work fast! Join or team today!


Position Details(CSR):

  • Contacts patients to go over Insurance coverage.
  • Determines when an order will stay in house or be sent to a 3rd party vendor to be processed.
  • Faxes off for medical records and prescriptions that may be needed to finalize the order.
  • Communicates with the sales reps and regionals on a as needed basis.
  • Accurately documents all correspondence in Med Act.
  • Sends orders to the orders desk to be filled and shipped.
  • Accurately completes Med Act, to ensure proper billing.
  • Will handle all negotiations (self-pay, anything less than 100% coverage)
  • Will handle all orders where criteria will need to be met.
  • Add doctors and clinics.


Position Details(Billings and Collections):

  • Process/Submit electronic and paper claims (1500 forms) to Insurance companies for payment.
  • Work A/R and callback reports daily involves contacting payer for payment. (Aging A/R is completed 2 times monthly.)
  • Maintain a good number of productive calls per day. (Patients and insurance)
  • Work incoming mail daily, includes claim denials, requests for additional information and undeliverable mail.
  • Patient correspondence involves set-up payment arrangements, mail monthly statements, handling and resolve customer complaints.
  • Set up accounts for first level insurance appeals.


  • High School Diploma or GED required.
  • Successful completion of a Drug Screen
  • 1-2 years of customer service with insurance and/or medical background required.
  • Proficient in a clerical, office setting; familiarity with standard office equipment such as computers, phones, photocopiers, and fax machines.


Flex Employee Benefits:

As an employee of ISS you will enjoy weekly paychecks, immediate health benefits, referral bonuses and the opportunity to be hired on full time with our client after 90 days!



About ISS:


Celebrating three decades of excellence, Innovative Staff Solutions has been a pillar in the business landscape for 30 years. As a family-owned, full-service staffing agency, we proudly operate in Illinois, Indiana, Kentucky, Wisconsin and Missouri. Our expertise lies in uniting the region’s premier employers with highly qualified candidates. Offering a range of employment options including flexible arrangements, temp-to-hire, direct hire, and professional opportunities, we are committed to facilitating meaningful career connections. With a legacy built on trust and reliability, let us guide you towards your professional aspirations. Discover the difference that over 30 years of experience can make in finding your ideal career path with Innovative Staff Solutions!


Questions about our CSR positions? Contact our office at 217-342-6999.



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