Innovative Staff Solutions is hiring a Customer Service Representative for a valued client in Mattoon, IL. The ideal candidate will be outgoing and have a strong attention to detail, customer service experience, and the ability to work in a fast-paced environment! Temporary position with the opportunity for full-time hire!

 Job Details:

  • Second Shift: 2:00pm – 10:00pm.
  • Monday – Friday
  • Earn $19.00/hour.

Job Responsibilities:

  • Process orders, receipts, and inventory updates in multiple Warehouse Management Systems and/or Truck Management Systems.
  • Coordinate truck drivers upon check-in, assignment of dock doors, and process completed paperwork at time of departure.
  • Communicate status of inbound and outbound orders with warehouse personnel.
  • Develop and maintain customer relationships in a professional manner.
  • Serve as first point of contact to resolve customer issues.
  • Diagnose, assess, and resolve problems or issues.
  • Maintain and file documentation in an organized and comprehensive way.
  • Monitor progress of delivery routes.
  • Process changes or cancellations to delivery orders.
  • Perform other duties as assigned.

Job Requirements:

  • High school diploma or GED
  • Ability to lift/move up to 20lbs.
  • On occasion, may stand and walk for the majority of shift, up to 5 hours at a time.
  • 2+ years of experience in office/call center setting preferred.
  • 1+ year of experience in transportation routing/dispatching/warehouse preferred.
  • Proficient computer skills, including Microsoft Office Suite; Warehouse Management System knowledge is a plus.
  • Excellent verbal and written communication.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Have a positive attitude with a willingness and eagerness to learn new skills.
  • Strong time management and attention to detail.
  • Work well under pressure/fast-paced environment.
  • Be a team player and support other team members.
  • Must be able to wear appropriate safety PPE.

Job Benefits:

  • Weekly paychecks.
  • Immediate benefits available.
  • Opportunity to be hired by the company.

Apply Today!