Customer Service Positions in Merrillville, IN

Innovative Staff Solutions (ISS) is hiring motivated individuals for Customer Service positions in Merrillville, IN. If you’re looking for steady work, weekly pay, and a quick path to full‑time employment, these roles offer a great opportunity. Our simplified hiring process makes it easy to get started in one of our available Production Positions in Kingsbury, IN. Apply today and take the next step in your career!

What You’ll Do in Customer Service Positions in Merrillville, IN

As part of our production team, you’ll help keep operations efficient and on schedule. Responsibilities for these Customer Service Positions in Merrillville, IN include:

• Provide outstanding customer service by responding to client questions regarding policies, billing, coverage, and claims.
• Process policy changes, endorsements, renewals, cancellations, and new business applications.
• Assist clients with claims by gathering information and coordinating with carriers and agency staff.
• Educate clients on available coverage options and help identify opportunities for additional protection.
• Review client accounts to recommend appropriate coverage updates and account-rounding opportunities.
• Maintain accurate and detailed records of all customer interactions and policy activity.
• Resolve customer concerns promptly, professionally, and with empathy.
• Stay current on insurance products, carrier guidelines, and industry regulations.
• Collaborate with agents and team members to deliver an exceptional client experience.
Qualifications
• Previous customer service experience required; insurance agency experience preferred.
• Licensed Insurance Agent a plus.
• Active Property & Casualty insurance license preferred (or willingness to obtain).
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Comfortable using agency management systems, insurance software, and Microsoft Office.
• Strong attention to detail and problem-solving abilities.
• Self-motivated, dependable, and able to work both independently and as part of a team.

These roles are ideal for individuals who are detail‑oriented, reliable, and comfortable working both independently and as part of a team.

Why Choose ISS?

Joining ISS for one of our comes with great benefits, including:

• Weekly paychecks
• Immediate health benefits with no waiting period
• Referral bonuses for bringing great candidates to the team
• Temp‑to‑hire opportunities, with potential for full‑time status in as little as 90 days

About Innovative Staff Solutions

For more than 30 years, ISS has helped job seekers connect with top employers across Illinois, Indiana, Kentucky, Wisconsin, and Missouri. As a family‑owned, full‑service staffing agency, we offer flexible work options, temp‑to‑hire roles, direct hire placements, and professional positions. Our goal is to make the hiring process fast, simple, and effective—especially for individuals interested in Production Positions in Kingsbury, IN.