Join Innovative Staff Solutions as we are seeking a dynamic Customer Service Representative for a prestigious client in Effingham, IL. We’re on the lookout for an individual with a vibrant personality, keen attention to detail, prior customer service experience, and the ability to thrive in a fast-paced environment. This is a temporary position with the potential for a full-time role!



  • First Shift (8:00 am – 5:00 pm)
  • Monday to Friday



  • Obtain customer benefits from the insurance company.
  • Review the insurance browser to identify order processing procedures while verifying benefits.
  • Check for discrepancies and inaccuracies, ensuring coverage criteria are met.
  • Assign new orders to the authorization department when needed and obtain additional documentation.
  • Accurately complete the Insurance verification form and Med Act, including customer and order pages
  • Work on the daily callback report.
  • Identify missing information to process orders and communicate it to CSR 2 through a “NEED” note.
  • Call patients to acknowledge receipt of the order and obtain any missing information they can provide.
  • Update audit history tab as information is obtained.
  • Process cancellations and voids.
  • Perform other duties as assigned.



  • High School Diploma or GED required.
  • Successful completion of a Drug Screen
  • 1-2 years of customer service with insurance and/or medical background required.
  • Proficient in a clerical, office setting; familiarity with standard office equipment such as computers, phones, photocopiers, and fax machines


Flex Employee Benefits:

As an employee of ISS you will enjoy weekly paychecks, immediate health benefits, referral bonuses and the opportunity to be hired on full time with our client after 90 days!

To apply for this job email your details to