Join Innovative Staff Solutions as we are seeking a dynamic Customer Service Representative for a prestigious client in Effingham, IL. We’re on the lookout for an individual with a vibrant personality, keen attention to detail, prior customer service experience, and the ability to thrive in a fast-paced environment. This is a temporary position with the potential for a full-time role!

JOB DETAILS:

• First Shift (8:00 am – 5:00 pm)
• Monday to Friday

JOB RESPONSIBILITIES:

• Obtain customer benefits from the insurance company.
• Review the insurance browser to identify order processing procedures while verifying benefits.
• Check for discrepancies and inaccuracies, ensuring coverage criteria are met.
• Assign new orders to the authorization department when needed and obtain additional documentation.
• Accurately complete the Insurance verification form and Med Act, including customer and order pages
• Work on the daily callback report.
• Identify missing information to process orders and communicate it to CSR 2 through a “NEED” note.
• Call patients to acknowledge receipt of the order and obtain any missing information they can provide.
• Update audit history tab as information is obtained.
• Process cancellations and voids.
• Perform other duties as assigned.

JOB REQUIREMENTS:

• High School Diploma or GED required.
• Successful completion of a Drug Screen
• 1-2 years of customer service with insurance and/or medical background required.
• Proficient in a clerical, office setting; familiarity with standard office equipment such as computers, phones, photocopiers, and fax machines

Flex Employee Benefits:

As an employee of ISS you will enjoy weekly paychecks, immediate health benefits, referral bonuses and the opportunity to be hired on full time with our client after 90 days!